Return & Refund policies

Return and Refund Policy:

Thank you for shopping at We strive to provide you with the best products and service possible. If you are not entirely satisfied with your purchase, we're here to help.

Return Policy:
- Returns must be initiated within 5 working days after the order is delivered.
- Returns are accepted only in cases of wrong product or defects.
- To initiate a return, please contact our customer service team with your order details and reason for return.
- Once your return request is approved, we will arrange for the pickup of the returned item or provide instructions for couriering the parcel to our official address:
Jivansh International, 1st floor, plot no 35, Jari Kasab lndustrial Estate, Bhathena 3, Surat - 394210, Gujarat.

Refund Policy:
- Refunds will be initiated after the returned order is delivered to us and inspected for eligibility.
- In case of Cash on Delivery (COD) orders, please provide your bank details or UPI details for the refund process.
- Refunds will be issued to the original payment method used during the purchase.
- Please allow up to 7 business days for the refund to reflect in your account.

If you have any questions regarding our Return and Refund Policy, please contact us at

Note: Niloberry reserves the right to amend this policy at any time without prior notice.